1. Introduction

At Together Is Better Design & Build, we are committed to safeguarding the privacy and security of our clients, website visitors, and business partners. This Privacy & Security statement outlines the measures we take to protect your personal information and ensure a secure online experience when you visit our website, https://togetherisbetterdesignandbuild.com/.

2. Information Collection

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms, email, or phone.
• Request a consultation, quote, or additional information about our services.
• Subscribe to our newsletters or promotional communications.

This information may include your name, email address, phone number, physical address, and details related to your project or service inquiry.

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

• IP Address: Your IP address is collected to identify your location, troubleshoot issues, and analyze site usage.
• Device Information: Details about the device you use to access our website, such as the type of device, operating system, browser type, and version.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and track user activity on our site.

3. Use of Information

3.1 Service Provision and Communication

We use the information we collect to:

• Respond to your inquiries and provide the services you request.
• Communicate with you regarding your project, including updates, timelines, and any other relevant information.
• Provide customer support and resolve any issues that may arise.

3.2 Improving Our Services

The data we collect helps us understand how our website is used, allowing us to:

• Enhance the functionality and user experience of our website.
• Develop and improve our services based on user feedback and behavior.

3.3 Marketing and Promotions

With your consent, we may use your contact information to send you marketing communications, such as newsletters, special offers, and information about new services. You can opt out of these communications at any time by following the unsubscribe instructions provided in the emails or by contacting us directly.

4. Data Security

4.1 Security Measures

We implement a variety of security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

• Encryption: Sensitive data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) technology.
• Firewalls: Our servers are protected by firewalls to prevent unauthorized access to our network.
• Access Controls: Only authorized personnel have access to your personal information, and they are required to maintain the confidentiality of this data.

4.2 Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy & Security statement, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

4.3 Data Breach Protocol

In the unlikely event of a data breach, we have procedures in place to promptly address the issue. This includes notifying affected individuals and regulatory authorities as required by law. We will also take steps to mitigate any potential harm and prevent future breaches.

5. Cookies and Tracking Technologies

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your browsing experience. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

5.2 How We Use Cookies

Cookies and tracking technologies allow us to:

• Personalize your experience on our website by remembering your preferences.
• Analyze website traffic and user behavior to improve site performance and functionality.
• Deliver targeted advertisements based on your interests and browsing history.

5.3 Managing Cookies

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies, but please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

6. Third-Party Services

6.1 Third-Party Links

Our website may contain links to third-party websites, products, or services. These third-party sites have their own privacy and security practices, and we encourage you to review their policies before providing them with any personal information. Together Is Better Design & Build is not responsible for the privacy practices or content of third-party sites.

6.2 Third-Party Service Providers

We may engage third-party service providers to assist with various aspects of our business operations, such as website hosting, analytics, and marketing. These service providers may have access to your personal information to perform their duties, but they are contractually obligated to protect your data and use it only for the purposes specified by us.

7. Your Rights

7.1 Access and Correction

You have the right to request access to the personal information we hold about you. If you believe any of the information is inaccurate or incomplete, you may request corrections or updates.

7.2 Data Deletion

You may request the deletion of your personal information at any time, subject to any legal obligations that may require us to retain certain data. We will respond to your request in accordance with applicable laws and regulations.

7.3 Opting Out of Marketing Communications

You have the right to opt out of receiving marketing communications from us. You can do so by following the unsubscribe instructions in our emails or by contacting us directly at office@togetherisbetterdesignandbuild.com.

8. Children’s Privacy

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible. If you believe that we may have collected information from a child under 13, please contact us at office@togetherisbetterdesignandbuild.com.

9. International Users

Our website is operated from the United States, and the personal information we collect is governed by U.S. law. If you are accessing our website from outside the United States, please be aware that your data may be transferred to, stored, and processed in the United States. By using our website, you consent to the transfer of your information to the United States and its handling in accordance with this Privacy & Security statement.

10. Changes to This Policy

We may update this Privacy & Security statement from time to time to reflect changes in our practices or legal requirements. The revised statement will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions or concerns about this Privacy & Security statement or our data practices, please contact us at:

Together Is Better Design & Build
Phone: (818) 472-2670
Email: office@togetherisbetterdesignandbuild.com
Address: 4223 Whitsett Ave Studio City, CA 91604